Our products are shipped frozen with dry ice. Your shipment will arrive with little to no dry ice remaining. Upon receipt, avoid touching dry ice with bare hands. Your product should be frozen or at minimum cold to touch (40°F). Steaks can be refrozen at this temperature but Seafood cannot and must be refrigerated and cooked within 1-2 days. When storing or thawing proteins in the refrigerator, keep them in the coldest part of the refrigerator. Use a thermometer to make sure your refrigerator is operating at 40°F or lower.

Seafood

Step by step thaw method for fully frozen seafood - 1) Remove from sealed bags while still frozen. 2) Place on a plate or in a pan and cover with plastic wrap. 3) Product must be kept at a temperature of 4 degrees C or below. 4) Thaw for 24 to 36 hours prior to preparing. 5) It is extremely important to remove product from the sealed bag as that will eliminate the growth of bacteria.

Quick Thaw Method - Submerge sealed bags in a container of cold water for 30-60 minutes until thawed throughout. Replace water as needed during the process.

Never defrost fish at room temperature. Never defrost fish in warm or hot water.