Our products are shipped frozen with dry ice. Your shipment will arrive with little to no dry ice remaining. Upon receipt, avoid touching dry ice with bare hands. Your product should be frozen or at minimum cold to touch (40°F). Steaks can be refrozen at this temperature but Seafood cannot and must be refrigerated and cooked within 1-2 days. When storing or thawing proteins in the refrigerator, keep them in the coldest part of the refrigerator. Use a thermometer to make sure your refrigerator is operating at 40°F or lower.

Step by step thaw method if fully frozen - 1) Place product on the plate. 2) Cover with plastic wrap. 3) Place back in refrigerator for 12-24 hours before cooking. 

Quick thaw method — Submerge in a container of cold water for 30-60 minutes until thawed throughout. It’s important that your proteins are thawed completely, otherwise the meat inside will not cook fully.

* Do not thaw crab legs in water if at all possible