Our products are shipped frozen with dry ice. Your shipment will arrive with little to no dry ice remaining. Upon receipt, avoid touching dry ice with bare hands. Your product should be frozen or at minimum cold to touch (40°F). Steaks can be refrozen at this temperature but Seafood cannot and must be refrigerated and cooked within 1-2 days. When storing or thawing proteins in the refrigerator, keep them in the coldest part of the refrigerator. Use a thermometer to make sure your refrigerator is operating at 40°F or lower.

Seafood

Step by step thaw method for fully frozen seafood - 1) Remove from sealed bags while still frozen. 2) Place on a plate or in a pan and cover with plastic wrap. 3) Product must be kept at a temperature of 4 degrees C or below. 4) Thaw for 24 to 36 hours prior to preparing. 5) It is extremely important to remove product from the sealed bag as that will eliminate the growth of bacteria.

Quick Thaw Method - Submerge sealed bags in a container of cold water for 30-60 minutes until thawed throughout. Replace water as needed during the process.

Never defrost fish at room temperature. Never defrost fish in warm or hot water.

Step by step thaw method if fully frozen - 1) Place product on the plate. 2) Cover with plastic wrap. 3) Place back in refrigerator for 12-24 hours before cooking. 

Quick thaw method — Submerge in a container of cold water for 30-60 minutes until thawed throughout. It’s important that your proteins are thawed completely, otherwise the meat inside will not cook fully.

* Do not thaw crab legs in water if at all possible

You want to make sure you thaw slowly in the thawing process because the muscle can absorb some of that water and make your proteins juicy and flavorful. The key to the ultimate quality on your plate, thawing slowly. 

For larger proteins, it is recommended to leave proteins for a longer time in the refrigerator. Brisket and bone-in steaks such as Tomahawk, Cowboy, etc. can take up to 48 hours to thaw.

Step by step thaw method if fully frozen - 1) Remove steaks from their sealed bags. 2) Place on the plate. 3) Cover with plastic wrap in the refrigerator for 24 to 36 hours. 

Strip House Chocolate Cake - Baked to order and ships frozen. Cake may be stored in a standard freezer for up to 3 months and once thawed for up to 3 days. 

Step by step thaw method if fully frozen - 1) Remove plastic wrap. 2) Place in refrigerator and thaw overnight. 3) Remove from refrigeration on day of consumption and bring to room temperature, around 30 minutes. 4) Keep thawed cake covered in the refrigerator up to 3 days. 

Step by step thaw method if fully frozen - 1) Remove plastic seal from top of container. 2) Place in refrigerator and thaw overnight. 3) Keep  in the refrigerator up to 3 months. 

Never defrost butter in warm or hot water.